Mistakes happen. Everyone from the boss to the mailroom clerk will eventually commit an error that impacts a client. Instead of panicking or denying, however, preserve and strengthen your customer relationships by following these steps:
1. Admit It
Whether it’s you or the customer that caught the mistake, reach out ASAP, and admit the error. Always offer an apology, no matter how small the snafu, and then set to work to make things right immediately. It doesn’t hurt to ask your customer what you can do to rectify the problem either. He or she will appreciate being heard.